Terms & Conditions

1. GENERAL: All quotations are made and all orders are accepted subject to the following conditions and no additions thereto or variations therefore shall be valid unless expressly specified in writing. All conditions appearing in any letter, order form or other documents emanating from the Buyer shall have no effect. All orders placed by the Buyer over the telephone shall be confirmed in writing on the same day. Quotations remain firm for one month from date of issue and subject to goods remaining unsold on receipt of order. Quotations accepted within one month will be held firm for a further one month or until the execution of the order whichever is the earlier, provided that a deposit of 40% of the final purchase price is advanced by the Buyer. Goods ordered outside a quotation unless already paid for, will be charged for at prices operative at date of supply and/or delivery.

2. PRICE: Orders are accepted on the basis that goods will be invoiced at the prices operative at the date of order save any increase due to any imposition or increase of duty or other government levy or imposition.

3. QUANTITIES: Although the Seller will endeavour to calculate the necessary quantities as accurately as possible, it is the responsibility of the Buyer to check the measurements, the areas given and quantities on the final order and on subsequent delivery. THE SELLER CANNOT BE HELD RESPONSIBLE FOR ANY DISCREPANCIES.

Extra tiles ordered may differ in tonality and caliber from the initial order.

4. CLAIMS: No claims for breakage, damage or shortage can be entertained by the supplying Firm for goods delivered unless these are brought to the notice of the driver or delivery-man on delivery. Customers must accept full responsibility for the suitability of the goods they order and that items purchased are those required for their purpose. No claim on any grounds other than those contemplated above can be entertained. Hence returns are not acceptable.

THE MERCHANDISE SHOULD BE CONTROLLED BEFORE LAYING AS COMPLAINTS FOR ALREADY INSTALLED

MERCHANDISE WILL NOT BE ACCEPTED.

5. DELIVERY:

The dates for delivery shall run from the date of receipt of the Buyer’s order. Delivery dates are approximate only. While the Seller will use its best endeavours to deliver by the stated date or within the stated timeframe, the Seller does not accept liability for any delays, however caused, nor for any contingent or consequential loss or damage suffered by the Buyer arising from such delays. Failure by the Seller to meet the specified delivery date(s) shall not provide the Buyer with grounds to cancel the contract or reduce the price of the goods purchased. The Seller will not be responsible for any damages if merchandise is not delivered directly by the Seller and is instead delivered by a third-party courier or logistics provider.

Except where specifically agreed otherwise, delivery to Buyers shall be as follows:

(a) To Buyers outside Malta, delivery shall be made free on board.

(b) To Buyers in Malta and Gozo, delivery shall be made to the location notified to the Seller by the Buyer in the delivery instructions, or failing such instructions, to the address indicated in the Buyer’s order. Transport provided by the Seller is limited to door-to-door delivery at ground level.

Delivery Availability:

Deliveries are available only to addresses located in Malta and Gozo.

Delivery Options (prices indicated in check-out section of ecommerce website):

• Pick-up: Buyers may opt to collect their order from our designated warehouse located at Bathroom Design Warehouse, Triq ic-Citru, Iklin.

• Standard Delivery: Goods shall be delivered within 15 working days from the order confirmation date, subject to availability.

• Express Delivery: Where available, express delivery may take up to 3 working days, depending on the weight and number ofitems in the order. Additional charges may apply.

Delivery Conditions:

Deliveries (whether by the Seller or third-party couriers) are made on working days only, and not during evenings. It is the Buyer’s responsibility to ensure that someone is present at the delivery location to receive the goods.

If no recipient is available at the time of delivery, the items will be returned to the designated pick-up location. A redelivery fee may be charged should the Buyer request a new delivery attempt.

6. TRANSPORT: If transport is provided by customers the Firm’s liability ceases when the goods leave the Supplier’s stores.7. EXTRAS: Extra charges will be made for any additions, alterations or tests ordered by the Buyer and not specified in the quotation or order form. Transport provided by the Firm is limited from door to door at ground level. Hoisting or lifting to upper floors or distribution in various flats or houses will be subject to extra charge and must be brought to the attention of the SELLER prior to confirmation of order.

8. PASSING OF PROPERTY AND RISK: Legal and beneficial ownership of the goods shall remain vested in the Seller until full payment for the goods has been made as well as any sums due to the Seller on any account whatsoever. Until ownership passes, the Buyer must keep the goods free from any charge, lien or any other encumbrance.

If, while subject to the Seller’s ownership, the goods or any of them are sold or fixed in place in a property, then the Buyer shall hold such other goods on trust for the Seller until full payment for the goods has been made as well as any other sums due to the Seller on any account whatsoever.

9. PAYMENT TERMS: All purchases made through the Company’s eCommerce platform must be paid for in full via the designated digital payment gateway at the time the order is placed. No order shall be processed or deemed accepted until full payment has been successfully received. Each transaction is treated as a separate and final sale upon confirmation of payment, regardless of whether it forms part of a larger contract or bulk order. The Company does not offer credit terms, deferred payments, or instalment options unless expressly agreed to in writing prior to order placement and subject to the Company’s approval. In such exceptional cases, the Company reserves the right to request the customer to sign bills of exchange and to apply interest rates in accordance with applicable laws. 

The Company shall process any Personal Data collected in the course of transactions in line with the Data Protection Act, applicable legal guidelines, and in accordance with the principles, ethics, and directives of The Malta Association of Credit Management (MACM), of which the Company is a member. In the event of any breach or default by the customer, the Company reserves the right to report such defaults and share relevant information with MACM and other legally entitled third parties.

10. FORCE MAJEUR: Under no circumstances shall the Seller be liable for any failure to carry out its obligations under the contract, if such failure arises wholly or partly as a result of an Act of God, war, fire, storm, flood, strike, lockout, late shipment, force majeure, government laws or regulations or any other cause beyond the Seller’s control.

11. CANCELLATION & RETURNS: Orders placed through the Company’s eCommerce platform are considered final upon payment and may not be cancelled by the Buyer without the prior written consent of the Company. However, the Company offers a conditional 15-day return policy from the date of delivery, subject to the following conditions:

• The product must be returned in unused, original, and intact condition, including all original packaging and documentation; and

• The return is subject to the Company’s discretion and written approval.

The Company reserves the right to refuse returns that do not meet the above criteria. Approval of a return does not imply automatic entitlement to a refund, and any refund granted may be subject to deductions for handling or restocking costs. This return policy is without prejudice to the Company’s other rights and remedies under applicable law.

13. GUARANTEES: Guarantees given by the Firm/Supplier/Seller shall only be valid and applicable if items bought are installed according to the Supplier’s instructions according to accepted standards/codes of practice in the respective craft or trade. Guarantees are limited to First Choice materials as per the appropriate standards. Any guarantee against defects is thus expressly excluded for Second or Third Choice or any other material that is sold with a special price as ‘lots’.

The Guarantee always includes the replacement of material found to be defective with the exclusion of any further obligations.

Service/Maintenance must be carried out as per manufacturer’s instructions where applicable.

14. WAIVER OF CONDITIONS: No forbearance or indulgence by the Seller to the Buyer shall in any way effect or prejudice the rights of the Seller against the Buyer or to be taken as a waiver of any of these conditions.

15. The buyer consents to the collection, processing and retention of the customer’s personal data by the seller or by any third party directly or indirectly involved in financing the sale or by any third party in relation to the payment of the sale price.

FIRM/SUPPLIER/SELLER to mean Bathroom Design Limited.